At Trendarena.shop, we strive to ensure your satisfaction with every purchase. To provide peace of mind, we have a clear Return & Refund Policy.

Return, Refund, or Replacement Eligibility

We offer returns, refunds, or replacements within 7 days of the delivery of your purchase under the following conditions:

  1. The item must be unused and in the same condition as when you received it.
  2. The item must be in its original packaging.

You Are Eligible for a Refund or Return in These Cases:

  • You received the wrong product.
  • The product has defects (please refer to Point 8 for details).
  • The product was damaged during shipping (you can opt for a free exchange or contact us for a refund via email).
  • The product is tampered with.

Important Notes

  • Change of Mind: Refunds for change of mind are not applicable.
  • Restocking Fee: A 25% restocking fee will apply to all returns.
  • Return Shipping Costs: Customers are responsible for paying the shipping cost to return the product to us.
  • Transaction Fee: If you cancel or request a refund for your order, a 5% transaction fee will be deducted from your refund.

Refund Process

Once we receive your returned item, it will be inspected. We will notify you via email about the approval or rejection of your refund.

  • Approved refunds will be processed and applied to your original payment method within 5-7 business days.

Exchanges (If Applicable)

We only replace items that are defective or damaged. To request an exchange, email us at [email protected]. Once approved, we will provide you with the return address for your item.

Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account.
  2. Contact your credit card company, as processing times may vary.
  3. If you’ve done the above and still have not received your refund, email us at [email protected] for further assistance.

Sale Items

All sale items are eligible for returns and refunds.

We value your satisfaction and are committed to resolving any issues you may have. If you have questions or concerns about our Refund Policy, don’t hesitate to contact us at [email protected].

Thank you for shopping with Trendarena.shop!